Guest Service Gold® Program and Certification

This event has been canceled

Just as one bad apple can spoil the bunch, one negative online review can spoil your business's chances of attracting new guests. And for tourism destinations, it can be even worse negative feedback can impact an entire city or region. The reputations of hotels and museums, taxi companies and restaurants, all contribute to a destination's profile. Guest Service Gold® prepares individuals for the Certified Guest Service Professional (CGSP®)exam. Recognized worldwide, the CGSP® is the highest acknowledgement of guest service excellence for customer service professionals. The group training can be completed in four (4) hours. Following that training, the CGSP® exam consists of 30 multiple-choice questions that must be answered within one (1) hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation. The Guest Service Gold® program features seven elements: Recovery: Turn it Around Personalization: Provide an Individualized Experience Knowledge: Be in the Know Passion: Inspire Others Commitment: Be All In Inclusion: Include Everyone Personality: Be Yourself

Speaker(s): Ken Henson

Co-Sponsor(s):

Fee: $ 60.00

Once you register you will be contacted with instructions on how to make the payment. Any questions, please call the SBDC @503-842-8222 x1420