Power Lunch - Customer Service

Within every customer lies a need that drives their behavior. When we recognize that need and demonstrate that we see and care for it, we can positively transform the interaction. Nonviolent Communication (NVC), also known as "Compassionate Communication," is a globally recognized, proven approach to creating and maintaining an empathic connection both within ourselves and with others. This framework for communication ensures that the needs of everyone involved are both respected and addressed. In customer service, establishing this kind of mutual empathy and care for one another’s needs fosters cooperation and more positive outcomes.

Speaker(s): Mathew Hudson, MSc Masters in Applied Positive Psychology and Coaching Psychology Adjunct Faculty, Psychology Department, Chemeketa Community College Teacher, facilitator, manager at WillametteValleyNVC.org Personal/Interpersonal Development Coach, MediterraThrive.com

Co-Sponsor(s):

Fee: No Cost